EXCHANGES, RETURNS AND REFUNDS

We hope that you will be delighted with your So English goods. We understand however that on occasion you may want to exchange an item for a different size or colour or that you may wish to return an order.

We strongly advise all customers to check garments thoroughly upon receipt, before removing any attached tags and before disposing of the original packaging.

As a small business, we are not able to cover the cost of returns postage. We ask you to send it back using tracked postage and we will refund your purchase in full, provided that the goods are received unused, in a saleable condition with all tags attached.

We will not accept returns for non-faulty items which have been worn and/or where tags have been removed.

We also require that you return the goods to us within 28 days of the date on which you received your original order.

All items returned as ‘faulty’ will be inspected by us. Any items deemed to be subject to excessive wear and tear, or received by us more than 30 days after the order was delivered, may not be accepted.

    • Exchanges are subject to availability. For domestic exchanges we will dispatch your exchanged order once via regular post at no extra charge. If subsequent exchanges are requested from the same original order, you will be charged postage to send the exchanged items back to you.

    • For international exchanges, we recommend ordering the new garment(s) you wish to exchange for online and then returning the original garment(s) to be processed as a refund once received back to us. Shipping charges to send the exchanged item are the responsibility of the customer.

  • Please choose carefully as we do not offer refunds or exchanges on sale items, this includes discount codes and flash sales.

    • We take the utmost care in ensuring So.English garments are made to the highest quality standards. Whilst we hope this never happens, if you do receive a faulty item please email us at hello@So.English.co.uk quoting your order number and outlining the fault.

    • The full cost including original shipping will be refunded for garment(s) deemed faulty. Garment(s) will be assessed upon return to identify the cause of the fault and the nature of wear.

    • We reserve the right to repair, replace or refund garments we have deemed faulty. Please follow the care instructions on the label as damages caused by wear and tear are not considered faulty.

    • Please email us within 14 days of receiving your order to request a refund or exchange at hello@soenglish.co.uk

    • Please title the subject line "Return/Exchange" and include the following details:
      - Your order number
      - The reason for the return
      - If the garment is faulty, a photo image
      We will reply within 3 business days with a Returns form.

    • Goods returned to So English will be at your own expense. We recommend items are sent by recorded post and that you retain proof of postage as we cannot accept responsibility for items which are lost in transit.

    • If you wish to exchange an item, we will pay the shipping on your first exchange. Subsequent exchanges will be charged at standard shipping rates.

    • We will not be able to accept returns made outside the time period.
      Please note that any international duties and taxes are not refunded for shipments outside the European Community (EEC).

    • If you are outside the EU please present the original tracking number you received from us when you take the return to the post office. If you do not we will be charged duty which will be charged back to you.

    • When we receive your goods we will check the items and check that the tags are in place.

    • If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact our Customer Care at hello@soenglish.co.uk